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Shipping Policy

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Roberson Custom Solutions (RCS)

Last updated: 01/01/2026

Processing Time

All items from Roberson Custom Solutions (RCS) are made to order unless otherwise stated.

  • Production time:
    • Standard items: 3–7 business days
    • Custom designs or large items: 7–14 business days

  • Processing time does not include shipping transit time.

  • Orders placed on weekends or holidays will begin processing the next business day.

Shipping Carriers

We ship using trusted carriers including:

  • USPS

  • UPS

  • FedEx

  • Freight carriers (for oversized or heavy items such as fire pits)

Carrier selection is based on size, weight, destination, and best value for safe delivery.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Item weight

  • Package dimensions

  • Delivery destination

Due to the nature of steel products, shipping costs may be higher than typical retail items.

⚠️ Important: Shipping costs are non-refundable once an order has shipped.

Oversized & Heavy Items

Some products (including large signs, yard signs, and fire pits) may:

  • Require oversize packaging

  • Ship in multiple boxes

  • Require freight delivery

If freight shipping is required:

  • We will contact you after purchase if additional details or coordination is needed.

  • Delivery is typically curbside only.

Delivery Time

Estimated transit times (after production):

  • USPS: 2–5 business days

  • UPS / FedEx Ground: 3–7 business days

  • Freight: 7–14 business days

Delivery times are estimates and not guaranteed.

Shipping Address Accuracy

Customers are responsible for providing a correct and complete shipping address.

Roberson Custom Solutions is not responsible for:

  • Delays or losses due to incorrect addresses

  • Packages marked “delivered” by the carrier

Re-shipping due to address errors will be at the customer’s expense.

Damaged or Lost Packages

Metal products are packaged carefully, but damage can occasionally occur in transit.

If your order arrives damaged:

  1. Take photos immediately (packaging and product)

  2. Contact us within 48 hours of delivery

  3. Include your order number and photos

We will work with the carrier to resolve the issue. Claims submitted after 48 hours may not be eligible.

Local Pickup (If Applicable)

Local pickup may be available in Seminole, Oklahoma by appointment.

  • Select Local Pickup at checkout (if offered)

  • You will be contacted when your order is ready

International Shipping

At this time, Roberson Custom Solutions ships within the United States only.

Custom Orders

Custom and personalized items:

  • Are final sale

  • Cannot be canceled once production begins

  • Are not eligible for returns or refunds unless damaged in transit

Contact Us

If you have questions about shipping or your order, please contact:

Roberson Custom Solutions
📧 info@robersoncustomsolutions.com
📍 Seminole, Oklahoma

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